Return, Refund & Cancellation Policy

Welcome to Ziba Beauty. We strive to ensure that you have a smooth and satisfying shopping experience with us. Please read our Return, Refund, and Cancellation Policy carefully before making a purchase.

1. Return Policy

• Products purchased from www.zibabeauty.in can be returned within 7 days of delivery.
• To be eligible for a return:
  • The product must be unused, unopened, and in original packaging.
  • The product should not be damaged or tampered with.
  • A valid invoice or proof of purchase is required.
• Certain items are non-returnable, including:
  • Used or opened beauty/personal care products
  • Products damaged due to misuse
  • Items marked as non-returnable during purchase

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2. Refund Policy

• Once your returned product is received and inspected, we will notify you regarding approval or rejection of your refund.
• If approved:
  • Refund will be processed within 5–7 business days
  • The amount will be credited to your original payment method
• In case of Cash on Delivery (COD):
  • Refund will be processed via bank transfer (you may be asked to share bank details)

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3. Replacement Policy

• We offer replacement in case of:
  • Damaged product
  • Defective product
  • Wrong product delivered
• You must raise a request within 48 hours of delivery with:
  • Product images
  • Order details

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4. Cancellation Policy

• Orders can be cancelled before they are shipped.
• Once the order is shipped, cancellation is not possible.

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5. Shipping Charges

• Return shipping charges may be:
  • Free, if the return is due to our error (wrong/damaged product)
  • Paid by customer, if return is for personal reasons (change of mind, etc.)

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6. How to Initiate Return/Refund

To request a return, refund, or cancellation:

• Email us at: hello@zibabeauty.in
• Subject line: “Return/Refund Request”
• Include:
  • Order ID
  • Product details
  • Reason for return
  • Supporting images (if applicable)

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7. Important Notes

• We reserve the right to reject returns that do not meet our policy conditions.
• Refund timelines may vary depending on your bank/payment provider.
• This policy may be updated at any time without prior notice.